TERMS & CONDITIONS
CUSTOMER CARE
At Tri-Horn Co, we are committed to providing exceptional customer care and ensuring your satisfaction. We value your trust and strive to exceed your expectations in every interaction. Our Customer Care Policy outlines our commitment to addressing your needs, resolving any concerns, and fostering a positive shopping experience.
Prompt and Responsive Service:
We aim to provide prompt and responsive service to all customer inquiries, whether through our website, social media channels, or direct contact. Our dedicated customer support team is available to assist you with any questions, concerns, or feedback you may have.
Respectful and Courteous Communication:
We believe in treating every customer with respect, empathy, and courtesy. We will listen attentively, understand your needs, and provide clear and helpful information. Our team is trained to communicate in a professional and friendly manner, ensuring that your experience with us is positive and satisfactory.
Efficient Order Processing and Shipping:
We strive to process and ship orders promptly and efficiently. Once your order is placed, we will provide you with regular updates on its status, including tracking information for your convenience. In the rare event of any delays or issues, we will proactively communicate with you to find a suitable solution.
Hassle-Free Returns and Exchanges:
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges within a specified timeframe. Our team will guide you through the process, ensuring a smooth and convenient experience. Please refer to our Returns and Exchanges Policy for detailed instructions.
Privacy and Data Security:
We understand the importance of protecting your privacy and personal information. We adhere to strict privacy practices and implement robust security measures to safeguard your data. Your information will only be used for order processing, communication, and improving our services. Please refer to our Privacy Policy for more information.
Continuous Improvement:
We are committed to continuously improving our customer care processes and policies. Your feedback is invaluable to us, as it helps us identify areas for enhancement and better serve your needs. We encourage you to share your thoughts, suggestions, and experiences, as we are dedicated to ongoing growth and improvement.
At Tri-Horn Co, our customers are at the heart of everything we do. We aim to create a positive and memorable experience for you, from the moment you engage with our brand to long after your purchase. If you have any questions, concerns, or require assistance, please do not hesitate to reach out to our customer support team. We are here to serve you with utmost care and dedication.
PRIVACY & SAFETY
At Tri-Horn Co, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our website, make a purchase, or engage with our services. By using our website or providing us with your personal information, you consent to the practices outlined in this policy.
1. Information We Collect:
We may collect personal information, such as your name, email address, shipping address, and payment details, when you place an order or create an account with us. We may also collect non-personal information, such as cookies, IP addresses, and website usage data, to enhance your browsing experience and improve our services.
2. Use of Your Information:
We use the personal information we collect to process your orders, fulfill your requests, and provide you with a personalized shopping experience. We may also use your information to communicate with you about your orders, updates, promotions, and relevant news. We may analyze non-personal information to improve our website functionality, enhance user experience, and tailor our marketing efforts.
3. Information Sharing and Disclosure:
We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing agencies. We ensure that these third parties maintain the confidentiality and security of your information. We will not sell, rent, or disclose your personal information to any other third parties without your consent, except as required by law or when necessary to protect our rights or the safety of others.
4. Data Security:
We implement appropriate security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. We utilize industry-standard encryption technology, secure servers, and strict internal protocols to protect your data. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Privacy Choices:
You have the right to access, update, or delete your personal information held by us. You can manage your preferences, including subscription settings, by logging into your account or contacting our customer support team. You may also choose to opt-out of receiving marketing communications from us at any time.
6. Children's Privacy:
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete such information from our records.
7. Changes to the Privacy Policy:
We reserve the right to modify or update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact our customer support team. Your privacy is important to us, and we are committed to maintaining the highest standards of privacy and data protection.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments